Privacy Policy for Knocking-Wood.com

Welcome to knocking-wood.com (the "Website"), owned and operated by Knocking Wood ("we," "us," or "our"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Website, which provides information about our construction services, including fence building, deck construction, and remodeling, in Washington State. By using the Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information when you use the Website:

1.1 Information You Provide

• Contact Form Data: When you submit the contact form for inquiries about construction projects (e.g., requesting quotes or scheduling consultations for fence building, deck construction, or remodeling), we collect personal information such as:
  • Name
  • Email address
  • Phone number
  • Zip Code
  • Project details (e.g., type of construction work, location)
  • Any additional information you choose to provide (e.g., photos, property address)

1.2 Information Collected Automatically

• Google Analytics: We use Google Analytics to collect anonymized data about Website usage, including:
  • IP address (anonymized)
  • Browser type and version
  • Device type
  • Pages visited
  • Session duration
• Google Analytics uses cookies and similar technologies to collect this data. For more information, see Google's Privacy Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Contact Form Data:
  • To respond to customer inquiries about construction projects, such as providing quotes or scheduling consultations for fence building, deck construction, or remodeling in Washington State.
  • To send post-project communications, such as thank-you postcards, promotional offers, or requests for reviews, if you provide consent. You may opt out of these communications at any time (see Section 5).
  • We do not use contact form data for other marketing purposes beyond post-project communications.
• Google Analytics Data:
  • To analyze Website usage and improve its functionality and user experience.
  • To understand user demographics and behavior (e.g., most visited pages).

3. How We Share Your Information

• We do not sell your personal information.
• We may share your contact form data with third parties only as necessary to process your inquiry about construction projects or to send post-project communications, such as:
  • Subcontractors, suppliers, or partners involved in providing quotes or performing work for your fence, deck, or remodeling project.
  • Mailing services used to send post-project postcards (e.g., thank-you cards, promotional offers, or review requests).
• Google Analytics data is shared with Google for analytics purposes, as described in Google's Privacy Policy.

4. Data Retention

• Contact form data is retained only for as long as necessary to fulfill the purposes for which it was collected (e.g., responding to your inquiry, completing your construction project, or sending post-project communications, if consented), unless otherwise required by law.
• Google Analytics data is retained in accordance with Google's data retention policies.

5. Your Rights and Choices

• Contact Form Data:
  • You may request access, correction, or deletion of your personal information by contacting us at isaac@knocking-wood.com
  • You may opt out of post-project communications at any time by emailing us at isaac@knocking-wood.com or calling 253-316-3037.
• Google Analytics:
  • You can opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-On.
  • You can manage cookie preferences through your browser settings.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no online system is completely secure, and we cannot guarantee the absolute security of your data.

7. Compliance with Laws

• We comply with Washington State privacy laws, such as the Washington Privacy Act (if applicable).
• If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information.
• If you are an EU resident, you may have additional rights under the General Data Protection Regulation (GDPR). Please contact us for more information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the "Last Updated" date. Continued use of the Website after changes constitutes your acceptance of the updated Privacy Policy.

9. Contact Information

If you have questions about this Privacy Policy, please contact us at:

• Email: isaac@knocking-wood.com
• Phone: 253-316-3037